Refund policy

We want you to love your BlakeMarie candle. Because our candles are handmade, we do not accept returns or exchanges unless your order arrives damaged or you receive the wrong item.

Damaged or Incorrect Orders
If your candle arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at evelyn@blakemarie.com. Please include your order number and photos of the item and packaging. We will work with you to provide a replacement or refund.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow your bank or payment provider time to process the refund.

Cancellations
Orders can be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.

Questions
If you have any questions about our return and refund policy, please contact us at evelyn@blakemarie.com.